Partner Platform - Contractor Guide
The Partner Platform lets you receive and manage work from estate agents who use Street, all in one place. Instead of quote requests, works orders and inspections arriving by email, they're sent straight to your Partner Platform account, and your quotes, updates and completion details go back to the agent automatically.
Joining the Partner Platform is free for contractors.
Joining the Partner Platform
You'll need an invite from an estate agent you work with. Click the link in your invite email to get started. If you can't find the email, ask the agent for your invite code and enter it at partners.street.co.uk/redeem-invite.
Enter your name, email address and a password, then click Continue.
Verify your email address using the link we send you. If you signed up from your invite email using the same email address, this happens automatically.
Enter your Company name and Primary business email address.
Select the trades your company offers.
Invite any colleagues who'll be managing jobs, or click Skip for now.
You'll then be taken to your dashboard. To log in again later, go to partners.street.co.uk.
Note - If you work with more than one agent, each one will need to invite you, and each agent's jobs are kept separate.
Receiving a job
When an agent requests a quote from you, or instructs you directly, the job appears in your Partner Platform account. Each job includes the details you need to carry out the work, such as:
The job summary and priority
The property address, location and main photo
Who to contact to arrange access, such as the tenant, owner or agent
Any access notes the agent has chosen to share, such as a key safe code
Any files the agent has attached
If the agent is the point of contact for access, you'll also see the property's key numbers. If you need to contact the tenant to arrange access, key information won't be shown. If a key has been checked out to you, you'll also see the checkout date and a photo of the key.
Note - The agent can see when you first open a job.
Sending a quote
You can include VAT on your quote, and send more than one quote for the same job if needed. If you remove a quote, the agent will see it as withdrawn. If you change a quote, the agent will see what changed.
Booking your visit
Once you've arranged a time, book your visit on the job so the agent can see when you're attending, for example "Mon 3 Nov, Morning". If you need to rebook, update the visit and the agent will be notified.
Updating the agent
As you work on the job, you can add updates, notes, photos, videos and files. These go straight to the agent, so they don't need to chase you for progress.
Note - Putting a job on hold on your side lets the agent know, but doesn't pause the job in their system.
Completing a job
When the work is finished, mark the job as complete and enter your final price. The job will be completed in Street for the agent.
Note - Completing a job doesn’t send your invoice to the agent. Send your invoice to the agent as you normally would. You can also attach it as a file in a job update so it’s saved against the job.
Archived jobs
To keep your jobs list easy to search, completed jobs are archived automatically seven days after they're completed. You can also archive a job yourself at any time from its job details page.
Archived jobs are hidden from your jobs list by default. To see them again, turn on the archived jobs filter on the jobs list page.
Note - Archiving only hides a job from your jobs list. It's still kept in your account, so you can always find it again for your records.
Raising additional work
If you spot further work needed at a property, you can raise an additional job from the Partner Platform. It will go to the agent as a new maintenance request for them to review.
Safety certificate renewals
Agents can send you safety certificate renewals, such as a gas safety check. When you complete the job, upload the new certificate with its valid from and to dates, and it will be added to the property in Street automatically.
If you find an issue during the check, you can flag it and raise the remedial work needed. This creates new jobs for the agent to manage.
Inspections
Agents can also ask you to carry out property inspections. You'll arrange access with the tenant directly, as the agent won't notify them.
Once you've booked the inspection, the agent will see the booked date.
If you can't take it on, you can decline it and the agent will be notified.
When you've finished, upload the inspection report and the inspection will be marked as completed for the agent.
If a job is cancelled
If the agent cancels a job, it's automatically cancelled in your Partner Platform account. You won't receive a separate cancellation email.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!