Prior to Going Live

Your Onboarding Specialist will have booked this in at the appropriate time with the portals you are subscribed to and your Web Developer. They will have also ensured the portals have received your authority to proceed with the feed change.

Step 1

Prior to 'Go Live Day', your Onboarding Specialist will do a final spot check in the account to make sure nothing fundamental has been missed that will cause you problem.

Step 2

You will receive an email from us first thing on your Go Live Day, letting you know we have everything ready and when we will be kicking off the process with the portals (this is normally around 10-11am). In the unlikely event that anything should go wrong with your portal feed change over, we wouldn't want your portal feeds to be left overnight if they are listing incorrect details or if they are missing information. It is for this reason we don't tend do portal switches past 3pm, as should anything go wrong, it leaves a window to resolve the problem before the portal support teams close for the day.

Step 3

Rightmove will be the first portal to be set live as they change the feeds in a 'Live' environment (this basically means they are set up straight away). We will call Rightmove on your behalf to initiate the change. They will take down your current feed and then accept our new one to replace it with. At the same time, any new leads will then be brought into Street's Enquiry Centre. This will mean there is some down time but we try to minimise this as much as possible.

Zoopla and On The Market will receive our feed at the same time as Rightmove but they keep this in a sort of 'Holding Pen'. They will change the feed later on in the day and confirm with us once done. Your leads will be set up at the same time as the property feeds.

As much as we try to avoid it, when we send the new feed we do sometimes receive errors for failed publishings. Your Onboarding Specialist will collate these errors and send them over with instruction on how to correct it so all properties are back on the portals as soon as possible.

(Once your new feeds are set up with Street, you will need to ask your previous CRM provider to turn off their feed to the portals. While they are still sending the feed you will be receiving errors, these will cease once they have shut off the feed.)

Step 4

At the same time as sending your new portal feeds, we will take you out of Setup Mode and turn on your Notifications. Once this is done the red banner you will have been used to will disappear and you will be officially live on Street!