Marking as Paid
After adding the invoice, the final step in the maintenance job workflow is to mark as paid which will vary depending on whether you use Street for your client accounting.
Client Accounting Managed Externally to Street
If you do not manage your client accounting in Street, the final step is to click the 'mark as paid' button on the maintenance job page which will close the job and end the workflow.
Accounting Managed in Street
If you do manage your client accounting in Street, the final step is to manage the payment to the contractor. The payment method you selected when adding the invoice will determine what payment button you see.
Owner Direct
If you chose 'owner direct', you will see a 'mark as paid button' to confirm that the owner has made payment to the contractor directly, externally to Street. When you've received confirmation from the contractor / landlord that payment has been made, you can click this to mark the job as paid.
Rent deduction
If you chose 'Rent Deduction', you will need to allocate to the charge on the owner ledger via the Allocate Funds page first and then pay the contractor from the Payments to Make page. When this is done, the job status will update to 'Closed' and the invoice marked as paid.
Tenant
If you chose 'Tenant', you will need to allocate to the charge on the tenancy ledger manually first by clicking the three dot menu on the right of the charge > allocate to charge. Alternatively, if you have auto allocation for tenancy charges enabled, this charge will be allocated to automatically the next day if there are funds available. Once allocated to you will then need to pay the contractor from the Payments to Make page. When this is done, the job status will update to 'Closed' and the invoice marked as paid.
Agent
If you chose 'Agent', you will need to allocate to the charge on the agency ledger manually first by clicking the three dot menu on the right of the charge > allocate to charge. Once allocated to you will then need to pay the contractor from the Payments to Make page. When this is done, the job status will update to 'Closed' and the invoice marked as paid.
Note - Once a maintenance job has been closed, it is not possible to re-open the job. Please speak to the Street Support team via Live Chat if you need assistance.
And that's everything, the full maintenance job workflow is now complete!
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!