Street gives you two ways to correct a charge on a ledger without voiding it.

Credit charge lets you write off all or part of a charge, with the write-off shown on the ledger.

Amend entry lets you change the amount of the charge itself, increasing or reducing it, so the outstanding amount updates without a separate credit showing.

An example of where credit charge would be useful would be a £1000 rent charge on a tenancy that has £500 outstanding however the tenants have moved out early and the landlord has agreed to write off the remaining £500. As it is part allocated you wouldn't want to void it, so you can credit the remaining £500 to balance the ledger.

Head to the ledger that has a charge that needs crediting and click the three dots on the right hand side of the charge and click 'credit charge'.

Here you can view the details of the charge, including the outstanding amount. You can enter the amount you wish to credit and enter a description.

When ready to proceed click 'allocate' to credit that charge. This will remove the amount entered on the credit from the outstanding amount and the balance on the ledger will update accordingly.

Head to the ledger with the charge you need to amend, click the three dots on the right-hand side of the charge, then click 'amend entry'.

Use credit charge when you want the write-off to be visible on the ledger, for example when a landlord agrees to write off the remaining £500 of a rent charge after tenants move out early. Use amend entry when the charge was wrong in the first place and you want the ledger to show the corrected amount instead.