Given how many applicants will be in your system, it's important to have a way of managing which applicants are considered active and looking. From the applicant settings page, you can setup an auto expiry period where they are marked as not looking when they've become inactive.

Head to Settings (left side panel at the bottom) > Branch Settings > Applicants.

Here you will see a setting for Applicant Auto Expiry. This setting allows you to set your applicants as no longer looking after a set time period of your choosing. The time period is from the last event the applicant took with your agency, such as attend a viewing or make an offer.

By default this feature will be toggled off but if you want to make use of it toggle it to yes and set the expiry duration, in weeks, for sales applicants and lettings applicants.

Using this feature will update the applicant's 'looking' status from 'looking' to 'not looking', when there have been no new events following the time period you've set.