Attention Transactions

On the Reconcile page you will see a series of filterable tiles at the top of the page, allowing you to easily view and manage specific transaction types.

In some cases you may see some transactions showing in the Attention tile however ideally there should be no transactions showing here as if there are it means your matching rules are not setup correctly. This help article will explain how to resolve these issues.

Attention transactions will show when a bank transaction meets the criteria of two conflicting matching rules and will show in orange.

In this case, the system cannot determine which ledger to receipt the money to and you will need to review the rules you've setup to understand what's causing the conflict.

An example may be that you have one matching rule that looks at payee name and reference and another rule that just looks at payee name. In this situation, if two different people have identical names, the system won't know which ledger the payment refers to. The solution here would be to edit the rule with just the payee name criteria to also look for reference or description.

You can click the 'edit rule' button to make the necessary changes to the rule and if updated correctly, the attention transaction will update and show a correctly linked payment which you can reconcile.