Having trouble accessing SuperDash after receiving an invite from your organization? You're in the right place. Below are the most common reasons login fails and exactly how to fix each one.
🆕 Issue 1: You don't have a Stridekick account yet
Your admin invited you via your work email, but you haven't created a Stridekick account yet.
What to do:
Create your account using the same email address your admin used to invite you
Once your account is set up, return to SuperDash and log in with your new credentials
⚠️ It's important to sign up with the exact email your invite was sent to. Using a different email will prevent SuperDash from recognizing you as an invited member.
📧 Issue 2: You created an account with a different email than the one you were invited with
Your admin sent the invite to one email, but you signed up for Stridekick using a different one.
You have two options:
Option A — Update your email in the Stridekick app:
Open the Stridekick mobile app
Go to Settings
Update your email to match the one your invite was sent to
Return to SuperDash and try logging in again
Option B — Have your admin resend the invite:
Ask your admin to cancel your existing invite in SuperDash
Have them send a new invite to the email address you used to create your Stridekick account
Once you receive the new invite, log into SuperDash
🔀 Issue 3: You have a Stridekick account, but your invite was sent to the wrong email
Your admin invited an email that isn't associated with your existing Stridekick account. The fix is the same as Issue 2 — either update your email in the app to match the invite, or have your admin cancel and resend the invite to your correct email address.
❌ Issue 4: "Your invite has been cancelled"
If you're seeing a message that your invite was cancelled, your admin removed the invitation before you were able to accept it.
What to do:
Reach out to your admin and ask them to send you a new invite to the correct email address
🚫 Issue 5: "Your access has been revoked"
If you see a message indicating your access was revoked, your admin has removed you from the organization in SuperDash.
What to do:
Contact your admin to confirm whether this was intentional or done by mistake
If it was unintentional, your admin can re-invite you from SuperDash
🔑 Issue 6: You have an account but can't remember your password
If you're seeing an "invalid credentials" error and think you may have forgotten your password:
Open the Stridekick mobile app
Tap Forgot Password? on the login screen
Follow the instructions sent to your email to reset your password
Return to SuperDash and log in with your updated credentials
📬 Don't see the reset email? Check your spam or junk folder. Still nothing? Make sure you're using the email address associated with your Stridekick account.
💬 Still stuck?
If none of the above resolves your issue, our support team is here to help. When reaching out, include:
The email address you're trying to use
A brief description of what's happening
Screenshots if possible — they help a lot!