To refund a client, you can follow these steps:
Click on your profile picture in the upper right corner and Click on "Financial Dashboard"
Click on "Transfers" at the left
Choose the client of your choice
Click on "..." on the right of the line
Click on "Refund"
Choose the amount and the reason of the refund
Click on "Refund Payment" to validate
If you have any other problems to refund a client, you can contact us via: support@strivee.app
Thank you,
The Strivee team,