Charge point
Questions about how your charging station works and how to use it
49 articles
- How do I order a charging station and how does it work?
- Are the installation costs of the charging station included in the price?
- Which charging stations does STROOHM offer?
- Which charging stations work with the STROOHM App and the platform?
- Can I rent or lease a charging station instead of buying one?
- What warranty do I have on my charging station?
- My charging station shows 'offline' or 'disconnected'. What can I do myself?
- How do I restart my charging station?
- My charging cable is stuck in the charging station. What now?
- My charging station charges, but the app shows 'disconnected' and sessions are not registered. Why?
- Can STROOHM fix my charging station remotely?
- Why can't I see my home charging station in the app?
- What does 'Instant charge' mean and does it affect my reimbursement?
- My car is plugged in but not charging. What can I check?
- The app recommends a firmware update. What do I need to know?
- I forgot the password of my charging station. How do I retrieve it?
- The app can't find my charging station. What should I do?
- The app shows multiple charging stations, how do I know which one to choose?