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Guillaume Simon avatar Stuart - Andrew B avatar Oliver avatar +14
139 articles in this collection
Written by Guillaume Simon, Stuart - Andrew B, Oliver and 14 others
Help while on a job (On-Demand and SFS Fleets)

Multi-drops

What if I am asked to pick up multiple orders from one client?
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

At pick-up: Check Order Number

Always provide and check your order number at pick-up
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Written by Operations UK - Samiya
Updated over a week ago

What if my package isn't ready?

What to do if your package is not ready in-store
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Written by Operations UK - Samiya
Updated over a week ago

Pick-up problems

If you can't find your client on a On-Demand or SFS job, follow these steps:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Marking a job as picked

What to do to mark a job as picked in the On-Demand and SFS fleet
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

How to create a Proof of Delivery

Below are instructions you are required to follow to complete contactless deliveries.
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Written by Operations UK - Samiya
Updated over a week ago

I have received a job outside of my zone

What to do if you've received an out-of-zone job
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Drop-Off Problems

What to do if you are having trouble delivering your package
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Written by Operations UK - Samiya
Updated over a week ago

New to SFS? What you need to get started!

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Written by OperationsUK - Kane
Updated over a week ago

Slots

How to secure and manage your slot
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Absent Customer

What if I can't find the customer or client store manager at drop-off?
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Getting a signature

Follow these steps to ensure you have successfully completed your job:
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Making Returns

Checklist before requesting a return from Support or Client store manager
Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Self-cancellations

When and how do I self-cancel a delivery?
Message avatar
Written by Message
Updated over a week ago

Cancellation: what if my client cancels the job?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cancellation: what if I need to cancel my delivery?

Operations UK - Semira avatar
Written by Operations UK - Semira
Updated over a week ago

Cash orders (London specific)

Cash float instructions for On-Demand and SFS jobs
Operations UK - Camille avatar
Written by Operations UK - Camille
Updated over a week ago
Coronavirus/COVID-19 2020

COVID-19 Update July 2020

What has changed since COVID-19 began
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Staying safe during COVID-19

Staying safe while delivering, and when you shouldn't deliver
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week

Mandatory face masks

New law on face masks from 24th July 2020
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Protective equipment: apply for a refund

Up to £30 every month
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

How to make a contact-free delivery

All deliveries are now "contact-free" to protect your health and the health of store staff and end-customers
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 testing

How to book a test & the track and trace system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Slots, CPS & cancellations during COVID-19

Changes to slot release, CPS and cancellations during COVID-19
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Written by OperationsUK - Kane
Updated over a week ago

Zones available for priority slot booking - August 31st, 2020

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

How to apply for financial support from the Government during COVID-19

Government self-employment support grant and accessing support through the benefits system
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Stuart proof of partnership September 2020

Proof that working with Stuart is "critical to the COVID-19 response"
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated this week

Schooling for children of Stuwies

Schooling for children of Stuwies during COVID-19
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Discounted services for couriers during COVID-19

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

COVID-19 FAQs

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Waitrose contact-free pick-up

Pick-ups will be via the loading bay
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Krispy Kreme In-store Pick-ups

Contact-free pick-up in stores
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

McDonald's contact-free pick-up

Contact-free collection process
OPS - UK avatar
Written by OPS - UK
Updated over a week ago
Stuwie Perks

MCE x Stuart

Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Invitation Acceptance Rate Lottery

Details of this temporary campaign
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Busby: our new road safety partner

Download the free Busby app for more peace of mind on the roads 😌
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Crofton Court Motorbikes: 5% discount

Discount on motorbike services in the North East
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Remitly: send money home

Special offer for Stuwies
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

10% off motorbike detailing services

Stuart exclusive discount: 10% off with Valentino Glossi
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Portify for Stuart

Progress through the Portify levels, from Warrior to Legend 🚀
Message avatar
Written by Message
Updated over a week ago

Open Classrooms subscription

Get out your Tipp-Ex, pack your lunchbox, polish off your protractors and sharpen your pencils!
Message avatar
Written by Message
Updated over a week ago

Crosstown Doughnuts

Mmm.....Donuts!
Message avatar
Written by Message
Updated over a week ago

RideTo: Motorcycle Training

Get £5 off CBT training!
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Octopus Accounting

Accounting made simple: Self Assessment Tax Return done for £100 by Octopus
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago

Inzmo phone and bike insurance

Low rates for Stuwies on phone and bike insurance
Operations UK - Corall avatar
Written by Operations UK - Corall
Updated over a week ago