School blocking issues:
If you are accessing our website on a school device or while in school, you may experience restricted access to videos embedded on Studyclix. To resolve this issue, we recommend asking your school's IT coordinator to whitelist/allow Vimeo (where we host the majority of our videos) on the school server.
Access issues:
If you are seeing a message similar to the one below on the video you're trying to play, it indicates you do not have the necessary Boost add-on to watch the full video.
To resolve the issue, click 'Add Boost' to purchase an add-on and gain access to our entire Boost content for that subject.
If you already have Boost and are still seeing the pop-up, it may be a browser issue, in which case, please see below.
Browser/device issues:
If neither of the above seems to be causing your issue, it may be a browser or device issue you're experiencing.
Some causes of browser/device issues:
Outdated device/browser
Uncleared cache
Problematic browser extensions.
To address these, we recommend attempting to watch the video after:
Trying on a different device/browser
Updating the OS or browser version/app that you are using
Clearing your cache and cookies on your browser
Checking that your browser extensions are not blocking video players.
If you are still having trouble, get in touch with our support team on info@studyclix.ie