Studypool is dedicated to ensuring that students receive a quality learning experience each time they interact with a tutor. To accomplish this, Studypool encourages and facilitates a communication-based relationship between students and tutors on the platform.

The freelance tutors on Studypool are held to the highest standards of work and communication in their interactions with students. Similarly, it is vital that students post detailed question descriptions, which set clear expectations and outline what is required of the tutor. However, it is understood that even with the clearest of instructions, students may ultimately be unsatisfied with the tutoring help they receive.

If a student receives an unsatisfactory answer, the first step should be to reiterate or clarify instructions, and ask the tutor for additional support.

In the event that a student is still unsatisfied with the answer, the next step is to request a refund from the tutor. Students can request refunds for the following reasons:

Students have 14 days to request a refund starting from when the question's time limit has expired. To submit a request, students should select the "Request a Refund" option instead of "Review Tutor".

Note: Students who have already completed a question and reviewed the tutor may still request a refund so long as it is within the 14-day window since the time limit expired.

Tutors will immediately be notified upon the submission of a Refund Request, and will have the opportunity to review the request before submitting their approval or denial of said refund. For best results, it is imperative that students choose the most accurate reason for the request (ie. “Overdue” if the answer was past the time limit, or “Failure to Meet Requirements” if the tutor did not reasonably follow clear instructions, etc.), while also providing clear supporting evidence of the infraction(s).

For certain refund reasons such as “Incomplete Answer”, “Low Quality”, and “Plagiarism”, the evidence provided is the most important part of the Refund Request, so it is crucial to include as much detailed information as possible. Remember, students only have one chance to submit a Refund Request and the onus is on the student to prove the validity of their refund claim. Therefore, the description should be specific, and the evidence should include as much relevant information or documentation as possible. Refund requests with vague descriptions and evidence are likely to be declined.

Note:In “Plagiarism” cases, students frequently submit reviews from online plagiarism checkers as evidence. However, plagiarism checkers frequently list similarities with multiple sources. In cases where the overall plagiarism percentage is high, but the actual report demonstrates that the similarities are low percentages from multiple sources, it is important to review each individual similarity. If several of these similarities can be excluded as common wording or cited references, the Refund Request may be denied.

Unfortunately, if 14 days have passed since the question's time limit expired, it is too late for the student to request a refund from the tutor. As Studypool is responsible for paying tutors, after this time period, funds are no longer available to be returned to students in the event of a refund.

Again, students are only permitted one Refund Request per question, which are only valid up to 14 days after the question's expiration. Beyond this time frame, students are still welcome to review the tutor, and “block” them if the tutor is deemed to be unsuitable to work with.

Studypool values quality learning experiences, and tries to give students the benefit of the doubt in situations involving Refund Requests. That being said, there are situations in which students abuse the platform's policies, and/or ask for refunds with unsubstantiated claims. In such cases, Studypool also looks to protect tutors and their experience as educators on the platform by holistically reviewing the interaction between student and tutor and assessing the validity of a Refund Request based on reasonable educational practice.

As such, refunds may be declined in the following scenarios:

As a platform that caters to all types of students and questions, Studypool regrets when students have an unsatisfactory experience with a tutor. Beyond requesting refunds, students may want to block tutors they have had a bad experience with. This can be done directly from the tutors profile page. Blocking a tutor will ensure that they are not able to work on any future Q&A posted.

Studypool therefore strongly urges students to read our guide “How to Get the Best Q&A Experience” to learn the best ways to achieve a satisfactory Q&A experience.