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I can’t seem to download the files or I am getting an error when downloading. What do I do?

I'm sorry to hear that! A couple things you can try:

1. Please log out of your account, clear your cache, and then follow these instructions to do a hard refresh: https://intercom.help/stuff-you-can-use/en/articles/11072155-hard-refresh

2. If you aren't using Google Chrome, try that browser. It is the most compatible for our website!

If those don’t solve your problem, reach out to our team on the chats or through email.

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