Refund Help | Subtv Playlister Help Center

🧐 Can I Get a Refund?

You might be able to get a refund if:

You haven’t generated the gift card yet
It has been less than 14 days since you bought it
The code you received doesn’t work or is invalid

⏳How Long Do I Have?

You’ve got 14 days from when you bought the gift card to request a refund, if you haven’t already generated the gift card.
Once it’s been approved, refunds take 5-10 working days to land back into your account.

📝 How to Request a Refund

1. Go to your discount wallet

2. Click on the gift card purchased and press ‘request refund’

3. Next, press the drop-down button and select a reason for the refund, then click next

4. Click on the button ‘refund to your original payment method’ and press next

5. The next page will come up with the confirmation that a refund was successful and that your money will be in your account within the next 5-10 working days

💳 How Will I Be Refunded?

If approved, your refund will go back to your original payment method

🚫 When We Can’t refund

Here’s when refunds aren’t possible:

The gift card has already been generated and used
The refund request is made after the 14-day window

❓FAQs

When requesting a refund for your student perks gift card, you’ll be asked to select an option. Here’s what each options means:

Issues generating

You tried to create or download your gift card, but something didn’t work properly.

Do not need anymore

You bought the gift card but no longer plan to use it (for example, you changed your mind or your plans have changed).

Found a better deal elsewhere

You discovered the same or similar gift card at a better price somewhere else after your purchase.

Other

Your reason doesn’t fit into the options above. You’ll be able to describe what happened in more detail.