đ§ Can I Get a Refund?
You might be able to get a refund from a Student Perks purchase made from within the SUBTV app if:
You havenât generated the gift card yet
It has been less than 14 days since you bought it
The code you received doesnât work or is invalid
You can also access the Student Perks full terms of service for further information.
âłHow Long Do I Have?
Youâve got 14 days from when you bought the gift card to request a refund, if you havenât already generated the gift card.
Once itâs been approved, refunds take 5-10 working days to land back into your account.
đ How to Request a Refund
1. Go to your wallet in the SUBTV app
2. Click on the gift card purchased and press ârequest refundâ
3. Next, press the drop-down button and select a reason for the refund, then click next
4. Click on the button ârefund to your original payment methodâ and press next
5. The next page will come up with the confirmation that a refund was successful and that your money will be in your account within the next 5-10 working days
đł How Will I Be Refunded?
If approved, your refund will go back to your original payment method
đ« When We Canât refund
Hereâs when refunds arenât possible:
The gift card has already been generated
The refund request is made after the 14-day window
âFAQs
When requesting a refund for your student perks gift card, youâll be asked to select an option. Hereâs what each options means:
Issues generating
You tried to create or download your gift card, but something didnât work properly.
Do not need anymore
You bought the gift card but no longer plan to use it (for example, you changed your mind or your plans have changed).
Found a better deal elsewhere
You discovered the same or similar gift card at a better price somewhere else after your purchase.
Other
Your reason doesnât fit into the options above. Youâll be able to describe what happened in more detail.
â
For help and support with the SUBTV app or initiating a refund, please message us in the app, or visit: https://sub.tv/contact.