If stripe is your payment processor, refunds must be processed in both your sunday dashboard and your POS. The sunday dashboard will release the funds to your customer from Stripe. Your POS will need to be reconciled to match your sunday transactions by refunding the matching amount.
In order to refund a payment, you have to follow these steps:
1. Log onto the sunday dashboard.
2. On the left-hand side menu, click on Payments.
3. Find the payment you would like to refund and click on REFUND. You can filter payments using the date the payment was made as well as by table number.
Toast POS: Only full refunds can be completed. Partial refunds are not available at this time.
4. Type in the AMOUNT you would like to refund, up to the total amount paid.
5. Click on CONFIRM REFUND.
The payment will be refunded to the account of the customer.