How to Verify Your CrownCoins Account
At CrownCoins, account verification is an important step to help protect your security and ensure a safe gaming environment for all players. Completing verification also allows you to access full account features, including prize redemptions.
Follow the steps below to verify your account.
Step 1: Log In to Your Account
Sign in to your CrownCoins account.
If you do not yet have an account, click “Sign Up” on our website to create one.
Step 2: Access the Menu
Once logged in:
On desktop: Click the menu icon (three lines) located in the top-right corner.
On mobile or app: The menu can be found at the bottom of your screen.
Step 3: Select “REDEEM”
From the menu, click the “REDEEM” button. This will initiate the account verification process.
Step 4: Complete the Liveness Selfie
You will be directed to a verification page where you’ll be prompted to complete a liveness selfie.
This step confirms that you are physically present and helps protect your account.
Follow the on-screen instructions to complete the selfie capture using your device’s camera.
Step 5: Upload a Valid Identification Document
You will need to upload a valid government-issued ID. Accepted documents may include:
Driver’s License
State or National ID (not applicable to Canadian players)
Permanent Resident ID
Passport
Ensure that:
The document is clear
All information is visible
The image is not cropped or blurry
Not expired
Please note that Temporary ID's are not accepted
Step 6: Provide Your Personal Information
You will be asked to enter the following details:
Country
Street Address
Building Number (if applicable)
City
State
Postal Code
Phone Number
Please ensure all information matches your identification document.
Step 7: Submit Proof of Address (If Requested)
In some cases, you may be asked to upload a Proof of Address (POA) document. Acceptable documents include:
Bank or credit card statement
Official bank letter
Utility bill
The document must clearly show:
Your full name
Your residential address
Issue date (dated within the last 3 months)
Step 8: Wait for Verification Review
After submitting your documents, you will receive a verification status notification on your screen.
Please allow a few business days for our team to review your submission. You will be notified once your verification is complete.
Need Help?
If you have any questions about the verification process, our Customer Support team is available to assist you.
For more details about acceptable documents, please refer to our article:
Which documents are required for account verification?
Thank you for choosing CrownCoins. We’re here to ensure a safe and secure experience for all players.