Account Verification Process
Our goal is to make the process quick, easy, and hassle-free.
After submitting all required documents, most account verifications are completed within a few minutes to a few hours. However, this timeframe depends on whether the submitted documents meet our verification standards.
What Can Cause Delays?
To avoid any delays, please ensure that:
All documents are clear and easy to read
The information provided is accurate and up to date
Documents are valid and not expired
The verification process only begins once all required documents are submitted. Once complete, you will receive a notification regarding your account status.
Please note: Prize redemption is not possible unless your account has been successfully verified.
Want to Verify Your Account in Advance?
If your account hasn't been verified yet and you'd like to complete the process ahead of time, you can do so by opening our in-game support system and requesting verification through the designated "Account Verification" workflow. This helps ensure that your account is ready when you're ready to redeem.
Additional Information
For more details about our verification checks, please refer to our [Terms of Service]. If you have questions or need assistance, feel free to contact our Customer Support Team through the in-game help center. We're always here to assist you!
Want to know what documents you need to submit to complete the verification process? Please visit this article Which documents are required for account verification?
Thank you for being a valued part of the CrownCoins community. We look forward to welcoming you as a verified member! 💛