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Request a refund

How to request a refund if you have purchased SuperScan by mistake

Kai avatar
Written by Kai
Updated over a month ago

Hello! Thank you for using SuperScan! We strive to provide you with the best possible experience and are committed to ensuring your satisfaction. In the event that you are not completely satisfied with your purchase, we have established the following refund policy.

Refund Eligibility

If you have purchased a Pro plan, you may be eligible for a refund within the first 7 days following your last payment.

Please note the important details:

  1. We reserve the right to deny refund requests if there is evidence of misuse, abuse, or a violation of our terms and conditions.

  2. You need to be eligible for your refund to be approved.

  3. Refunds may take several business days to appear in your account, depending on your financial institution or payment method.

  4. We may update this refund policy from time to time. Please review this policy periodically for any updates.

Refund Process

The process for requesting a refund varies, depending on which platform you used to subscribe.


Apple App Store

If you subscribed from the Apple App Store, please follow the guidelines outlined in this Apple support page: https://support.apple.com/en-us/HT204084

Your subscription is tied to the Apple Store account you used to purchase SuperScan Pro.


Google Play Store

If you subscribed through Google Play Store, you can request a refund by sending us a message in chat. Our support team will process your request within 3 business days.

Your subscription is tied to the Google Play account you used to purchase SuperScan Pro.

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