For a video walkthrough of these changes, please view it on Loom
At a Glance
What’s new in Chat:
Chat is accessible from anywhere in Supio
A consistent AI Assistant experience across pages
Ad‑hoc document uploads for chat-only context
Improved source selection with folders, types, and timeline filters
A new Deep Thinking chat mode for complex reasoning
Highlighted citations for faster validation
What remains the same:
Core chat behavior and prompt usage
Prompt library and saved prompts
Line‑by‑line citations in responses
How to Access Chat
You can now interact with chat in two ways:
From the Overview page using the AI Assistant card
From the slide‑out panel on the right-hand side
The AI Assistant is available on every tab and delivers the same chat tools and experience wherever you open it.
Prompt Library & Chat History
Both the Overview AI Assistant card and the slide‑out panel include the same set of tools.
Prompt Library
You can access:
Prompts you’ve created
Prompts Supio has created on your behalf
This works exactly as it did previously, just in a more accessible location.
Chat History
You can view all past chats by selecting the chat history icon, making it easy to revisit prior analysis or answers.
Ad‑Hoc Document Uploads
Chat now supports adding documents on the fly using the paperclip icon in the chat box.
This allows you to:
Upload a document that is not already part of the case
Use that document as context for a specific chat
When uploading, you can choose to:
Add the file to the case, or
Use it only for this chat (it will not be saved to the case)
Common Use Cases
Recent medical articles
Relevant case law
Drafts or reference documents you don’t want stored in the case file
Source Selection & Context Control
Source selection determines what Supio uses as context when responding.
Default Behavior
For cases under 500 pages, all sources are selected automatically
For larger cases, we recommend narrowing the context
Narrower context generally produces more accurate and faster results.
Source Selection: What’s Improved
Area | What’s New |
File selection | Mirrors the Files tab structure |
Folder support | Select files using folders |
Type filters | Filter by document types (e.g., medical, financial) |
Timeline context | Chat against the verified timeline |
Timeline filters | Filter by injuries, event types, riders, facilities |
A Select All option is also coming soon to make broader context selection easier.
Chat Modes
Normal Mode
Normal chat mode behaves the same as it always has and is ideal for:
Quick questions
Fact lookups
Simple analysis
Deep Thinking Mode
Deep Thinking is a new chat mode designed for complex, multi‑step reasoning. Think of it as the “think harder” option.
When to Use Deep Thinking
Complex analytical prompts
Comparative reasoning
Tasks that would normally require extended expert review
For example:
Analyzing all injuries in a case
Performing nurse paralegal–style medical review
Deep Thinking mode may take longer (several minutes), but it produces more thorough and structured results.
Normal Chat | Deep Thinking |
Faster responses | Longer processing time |
Lightweight reasoning | Multi‑step expert reasoning |
Best for simple tasks | Best for complex analysis |
Improved Citations & Source Highlighting
Citations continue to appear line by line in chat responses.
What’s new:
Clicking a citation navigates directly to the source page
The exact cited text is now highlighted within the source
This makes it faster and easier to verify where answers are coming from.
Summary
The updated chat experience makes Supio:
Easier to access
More powerful for complex analysis
More transparent through better citation handling
These updates are designed to support both quick answers and deep legal and medical reasoning—without disrupting your workflow.
If you have questions or want help using the new chat features, please reach out to your Customer Success Manager.