Has your order evidence been rejected? It means that you need to revise the document and upload correct order evidence.
Resubmit
Go to Evidence page.
Under the Upload evidence tab you will see orders that need order evidence to be resubmitted.
Click on Resubmit and revise the document rejected.
Click on Upload new.
Click Select document and choose the type of document you want to upload.
Find the correct document and click Upload.
Have a final check for the details, add a note if applicable, and click on Confirm.
Once your order evidence is resubmitted, the partner receiving the documents will revise it and choose whether to approve or reject it. Once the evidence is approved, you are done with the order.
Need more help? You can get in touch with us via chat or contact us via email at support@tex-tracer.com.