Sometimes users have more than one SupportNow user account, and one might be connected to a Stripe Connect account that's different than the one that's listed as the Beneficiary.
Only the SupportNow user account that's listed as the beneficiary can request a payout
Best Practices for Account Management
Always verify the account you are logged into before performing any actions.
Avoid using shared devices or links that might log you into another user’s account.
If you receive a magic link, ensure it is intended for your account before clicking it.
Resolving Access Issues
To ensure proper access and avoid confusion:
Log Out: If you suspect you are logged into the wrong account, log out immediately.
Log In with Correct Credentials: Use your own organizer email and password to log back in. This ensures you are accessing the correct account and permissions.or claim gift cards. These actions are exclusive to the beneficiary role and cannot be performed by organizers unless logged into the beneficiary account.