You don't need to anymore. Gifts sent through SupportNow are money: they go to the family's Support Page balance and pay out with their other donations.
Gift cards you never claimed
In October 2026, when gifts replaced store gift cards, every gift card that had been paid for but not yet claimed was converted automatically. That money is now on your Support Page, listed under Your gifts at supportnow.org/gifts, and it pays out with your next payout. You don't need to do anything.
Old claim emails
The claim links in older gift card emails no longer work. They open a "Page Not Found" page. You don't need them, because the money is already on your page.
Gift cards you already claimed
A card you already claimed stays with the store you chose. Use its card number and PIN with that store. A claimed card can't be converted to cash or moved to another store.
If money from a gift card you never claimed isn't on your page or in Your gifts, our team handles that.