Only the person who originally created the Support Page can change the beneficiary or update payout information. Other organizers can edit and update the SupportNow page itself, but they can't change who the beneficiary is or where funds are sent.
If you created the Support Page:
Organizer Dashboard -> Edit -> Scroll down to donations -> Click "Change Beneficiary"
If you're an organizer but didn't create the Support Page: the original creator will need to make this change from their own account. If you can't reach them, contact our team and we'll help.
Can the beneficiary's name be hidden or changed?
Yes — the name shown for a beneficiary comes from that person's own profile, and they control it. Like any user, a beneficiary can set their displayed first and last name to whatever they'd like in their account settings (Your Profile → Your Settings). If they'd rather not show their full legal name publicly, they can enter a preferred name, a first name only, or initials — SupportNow doesn't require a legal name there.
Two things to note: the beneficiary makes this change from their own logged-in account (an organizer can't edit another user's name on their behalf), and if you're the organizer wanting your own name hidden, see "How do I hide my organizer name?"