A Stripe Connect account will show a $0 balance until a payout has been requested through SupportNow. This is normal and expected.
Before you request a payout, all donated funds are held within the SupportNow Support Page — they won't appear in your Stripe Connect balance until you initiate a payout from your User Dashboard.
To request a payout, navigate to your User Dashboard and click "Request Payout." Standard payouts are processed within 24 hours, and expedited payouts within 1 hour (weekdays 8am–8pm ET).
Funds typically arrive in your bank account within 2–3 business days after processing. You receive 2 free payouts every 30 days.If you've already requested a payout and still see $0, allow 2–3 business days for processing. If the balance hasn't updated after that, contact support with your name and email address at help@supportnow.org
Note: Gifts sent through SupportNow are part of your donated funds. They're held on your Support Page with everything else and pay out the same way.
Why does my Stripe Connect balance show $0?
Explains why your Stripe Connect balance shows $0, even after donations have been made.
Written by Nicole