How to Recover Donated Funds After Account Deactivation or Stripe Connect Deletion
If you have deactivated your account or deleted your Stripe Connect setup, you can still recover donated funds by following these steps. This guide outlines the prerequisites and processes for accessing your funds.
Prerequisites for Payouts
Before requesting a payout, ensure the following conditions are met:
You have a connected Stripe Connect account.
At least three donations have been received.
Donations have cleared, which typically takes 2–3 business days.
Steps to Recover Funds After Account Deactivation
If your account is deactivated but you still need to access donated funds, follow these steps:
Log in to Your Dashboard: Open your SupportNow User Dashboard.
Set Up Stripe for Payouts: - Select the option to set up payouts. - Follow the prompts to create or reconnect your Stripe Connect account. - Add your bank account or debit card details. If prompted for a website or business name, enter "SupportNow.org."
Request a Payout: - Once the Stripe setup is complete, return to your dashboard. - Click on "Request Payout" to initiate the transfer.
Steps to Recover Funds After Stripe Connect Deletion
If your Stripe Connect account was deleted, the SupportNow team will need to reset the connection so you can restart the setup process:
Reconnect Stripe: - Navigate to your SupportNow User Dashboard. - Use the payouts or transfer option to reconnect your Stripe account.
Request a Payout: - Once the connection is re-established and donations have cleared, request a payout from your dashboard.
Additional Notes
Donated funds remain in the Support Page until a payout is requested.
Ensure all Stripe setup steps are completed accurately to avoid delays.
By following these steps, you can recover your donated funds even after account deactivation or Stripe Connect deletion.