In this article, you will learn the basics of adding individual phone numbers, and the advanced features, including number pools for meticulous tracking.
Adding Phone Numbers:
Navigate to Settings > Phone Numbers:
Begin by clicking on Settings and selecting Phone Numbers from the menu.
Within the Phone Numbers section, you have the option to add a Phone Number or a Number Pool. Click on the "Add Phone Number" button to initiate the process.
Search for your country, and filter as needed. You can search by digits or phrases, filter by capabilities, and by number type.
Select your phone number
Click on Proceed to Buy
Note: Please be aware that the availability of area codes is subject to change. If your desired area code is unavailable, alternative options are provided for your consideration.
Edit and Delete Functions:
Step 1: Utilize Edit and Trash Icons:
Within the Phone Numbers section, you have the flexibility to see more information on the number, and edit or delete your numbers as needed. The edit icon enables you to modify number details, ensuring accuracy in your records. On the other hand, the trash icon allows seamless removal of numbers that are no longer required, maintaining optimal organization.
For further assistance or inquiries, our support team is available to assist you.
A2P Registration
A2P 10DLC (Application-to-Person 10-Digit Long Code) is a U.S. carrier requirement for businesses sending SMS or MMS messages via long codes. To stay compliant and avoid message filtering or high fees, OS users must register their business and messaging campaigns with carriers.
🚀 Why Do You Need A2P Registration?
✅ Compliance – Avoid SMS blocking, filtering, or penalties.
✅ Higher Deliverability – Registered messages have a lower chance of being marked as spam.
✅ Cost Efficiency – Carriers may charge higher fees for unregistered traffic.
✅ Legal Protection – Stay within TCPA, CTIA, and FCC guidelines.
Important Note Before Registering
📌 All accounts must have a legal business entity to register, whether you are based in the United States or internationally. Sole proprietors, LLCs, corporations, and other registered business structures are required for A2P 10DLC registration.
🔹 How to Register for A2P 10DLC in OS
OS provides a built-in phone system for calling and texting. Follow these steps to register your business and messaging campaigns:
Step 1: Gather Required Business Information
Before registering, ensure you have the following details:
✅ Legal Business Name
✅ Business Type (LLC, Corporation, Sole Proprietor, etc.)
✅ Tax ID (EIN or DUNS Number or Country Business ID)
✅ Business Address & Contact Details
✅ Industry Category
✅ Website URL
✅ Campaign Use Cases (e.g., marketing, appointment reminders, customer support)
Step 2: Register Your Business in OS
1️⃣ Go to Settings – Log in to your OS account and access the settings dashboard.
2️⃣ Navigate to Phone & Messaging Settings – Locate the A2P 10DLC Registration section.
3️⃣ Start Registration – Click to begin the registration process.
4️⃣ Enter Business Information – Fill in your company details accurately.
5️⃣ Submit for Carrier Verification – Once submitted, carriers will review and verify your business.
Step 3: Register Your Messaging Campaigns
Once your business is verified:
🔹 Define your campaign use case (Marketing, Notifications, Customer Care, etc.).
🔹 Provide message examples (content samples of what you'll send).
🔹 Ensure opt-in and opt-out compliance (e.g., "Reply STOP to unsubscribe").
🔹 Submit the campaign for carrier review (approval can take 24-72 hours).
⏳ How Long Does Registration Take?
Business Verification: 1–3 days
Campaign Approval: Up to 7 days
Total Process: Can take up to 2 weeks
❗ Common Issues & How to Avoid Them
🚫 Incorrect Business Details – Ensure your EIN and legal name match IRS records.
🚫 Spammy Message Content – Avoid excessive capitalization, links, or misleading wording.
🚫 Lack of Consent – Always collect explicit opt-ins before sending texts.
💰 A2P Registration Costs
One-time Business Registration Fee: ~$4 to $10
Monthly Campaign Fee: $1 to $10/month
Per-Message Carrier Fees: Varies per carrier (AT&T, Verizon, T-Mobile)
👉 OS may charge a fee for handling the registration process. Always check the latest pricing inside your OS dashboard!
✅ What Happens If You Don't Register?
Increased message filtering & blocking
Higher per-message fees
Risk of non-compliance penalties
Next Steps
🔹 Check your OS Settings for A2P registration.
🔹 Follow the guided process inside OS for a seamless registration.
🔹 Ensure all SMS campaigns follow compliance guidelines.