The "My Messages" tab is a central hub for managing conversations across multiple messaging channels like Email, SMS, WhatsApp, and social media. This guide covers how to navigate the inbox, track and filter conversations, and use quick filters for better organization. It also explains the "Trigger Links" section, where you can create and manage trackable links for seamless communication.
1. The "My Messages" tab is your home base for tracking all of your conversations via multiple inboxes (Email, SMS, Whatsapp, Instagram, Facebook and more!)
2. First off, hover over the "My Messages" tab.
3. You will have two options "Inbox" and "Trigger Links". Start off by clicking "Inbox".
4. The "Inbox" will have all of your integrated messaging channels. This will allow you to keep track on your messages all in one area!
5. This section will show all of your different ongoing conversations which will be time-stamped!
6. This section will allow you to filter your conversations depending on your preference.
7. The "Quick Filters" allow you to organize based of many factors. Make sure to use this to your advantage!
8. The second tab is your "Trigger Links" section.