This provides a step-by-step guide on linking your existing WhatsApp Business account to a Facebook Page and integrating it with OS. It outlines the requirements, supported regions, and detailed instructions for each stage of the setup process. Additionally, it explains how to import contacts and chat history, ensuring seamless synchronization between platforms.
Unsupported Countries For Coexistence
WhatsApp Business account phone numbers from the following countries are not supported:
Australia
India
Japan
Nigeria
Philippines
Russia
South Korea
South Africa
Turkey
Unsupported Regions & Kingdoms
Additionally, WhatsApp Business account phone numbers with country codes from the following regions are not supported:
European Economic Area (EEA)
European Union (EU)
United Kingdom (UK)
How to Link your WhatsApp Business app to a Facebook Page
When using the WhatsApp Business app, you can link your Facebook Page with your WhatsApp Business account.
Business Tip: Linking your WhatsApp Business account enables customers visiting your Facebook Page to message you directly on WhatsApp with just one click
To link these accounts, you must have the following:
A Facebook page for your business
An app on the WhatsApp Business app.
The latest versions of the mobile apps.
You can link your accounts from within the WhatsApp Business app.
Step 1: Open the WhatsApp Business app.
Step 2: On Android, tap More options. On iPhone, tap Settings.
Step 3: Tap Business tools > Facebook & Instagram.
Step 4: Tap Facebook > Continue. This will open the Facebook login page.
Step 5: Enter the login information for your Facebook account. Tap Log In.
Step 6: Select the Facebook Page you want to link to your WhatsApp Business account. Tap Connect WhatsApp. .
Step 7: If you don’t have a Facebook Page, you’ll have the option to create one.
Step 8: You’ll now see a WhatsApp button on your Facebook page.
Step 9: Once you return to the WhatsApp Business app, you’ll see your linked Facebook Page at the top of the Facebook & Instagram screen.
How to Sign Up using the WhatsApp Business App
Step 1: Start the Signup Process
• Navigate to Settings > WhatsApp > Signup with Facebook
Step 2: Continue with Signup
• Follow the on-screen instructions to proceed with the registration.
Step 3: Connect to LeadConnector
• Click Get Started to link your WhatsApp Business account with LeadConnector.
Step 4: Enter Your Business Information
• Fill in the necessary business details as prompted.
Step 5: Select Onboarding Type
• Choose “Connect your existing WhatsApp Business App” for seamless integration.
Step 6: Confirm WhatsApp Business App Connection
• Share your existing WhatsApp Business account with LeadConnector.
• You will retain full access to the WhatsApp Business App while using the CRM.
Connect your existing WhatsApp Business app
Share your WhatsApp Business account with LeadConnector. You'll still have full access to your WhatsApp Business app and can continue using it
Step 7: Add a WhatsApp Phone Number
• Enter the WhatsApp number you want to connect.
Step 8: Verify or Edit Your WhatsApp Business Account
• Ensure all details are correct before proceeding.
Step 9: Import Contacts & Chat History
• Import contacts and up to six months of chat history from the WhatsApp Business App to LeadConnector.
• Important: Update your WhatsApp Business App to the latest version before proceeding.
• Look for a message from the official Facebook business account and scan the QR code.
Step 10: Connect to the Business Platform
• Scan the QR code to complete the connection.
• You can continue using your WhatsApp Business App along with the Business Platform.
Step 11: Share Chat History & Contacts
• Your contacts and conversations will be securely synced with LeadConnector.
Step 12: Setup Complete!
• Your WhatsApp Business App is now successfully integrated with LeadConnector!
