Deleting a return in Swap will permanently remove the return request from the system as if it never existed. This action is recommended only if you need to modify the return request for the customer while it is in the ‘Pre-transit’ status. For returns that are ‘In-transit’ or ‘Delivered,’ consider placing the return ‘On hold’ or closing it instead. Deleting a return in these statuses will result in losing all associated records and documentation in your system. Role restrictions are in place to ensure that only authorized users can perform high-impact actions like deleting returns, thereby safeguarding the integrity of the system and preventing accidental data loss.

⚠️ Deleting an RMA is only available for users with the Admin or Manager role. Users with a "Member" role will not have the option to delete returns. This restriction is designed to ensure better control, security, and traceability of return operations, granting delete access only to Admin and Manager roles for high-impact actions. Role-based permissions ensure that sensitive actions like deleting returns or RMAs are performed only by authorized personnel. This system enhances security by preventing unauthorized deletions, improves traceability by maintaining a clear record of actions, and provides better control over return operations.

This article is for users of Returns V1. For the Returns V2 version, click here.

Troubleshooting Missing Delete Option

If you cannot see the delete option for returns or RMAs, it is likely due to your user role. Users with the Member role do not have access to this feature. To resolve this, contact your organization’s admin to update your role to Manager or Admin.

Steps to Change User Roles

To update a user’s role to Manager or Admin:

Open the Dashboard in the Swap portal.
Navigate to the Users section on the right-hand side.
Either delete the existing user and re-add them, or click + Add User to create a new one.
When adding or editing the user, set their role to Manager or Admin. Once the role is updated, the delete option will become available.

FAQs on Deleting Returns and RMAs

Why can’t I see a specific return in the portal?

If a return isn’t visible, it may be outside your current date range filter. Open the filter on the right side of the returns page and extend the date range further back. The return should then appear in the list.

Why is the delete button missing for RMAs?

The delete button is hidden for users with the Member role. To restore delete access, your role must be updated to Manager or Admin.

What are the benefits of role-based permissions?

Role-based permissions improve security, traceability, and control over return operations. They ensure that only authorized users can perform sensitive actions like deleting returns or RMAs.