You have 48 hours after receiving your order to request an RA. Follow these steps:

1. Log in to the SwapRetail app

2. Go to Orders and locate the corresponding order number

3. Click “REQUEST RMA”

4. Fill out the step-by-step form, including pictures of the issue(s).

5. Hit "Submit." 

You'll hear from the SwapRetail team with a resolution by email within five business days.

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