You have 48 hours after receiving your order to request an RA. Follow these steps:
1. Log in to the SwapRetail app
2. Go to Orders and locate the corresponding order number
3. Click “REQUEST RMA”
4. Fill out the step-by-step form, including pictures of the issue(s).
5. Hit "Submit."
You'll hear from the SwapRetail team with a resolution by email within five business days.