Help & FAQ

From shipping to RA's, technical support and payments; find the answers to all your SwapRetail questions here!

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General Questions

Who is authorized to use SwapRetail?

SwapRetail is available for authorized retailers in the contemporary, bridge and designer fashion markets, currently.
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How is SwapRetail authorized to do what it does?

SwapRetail works with brands, first and foremost. Only retailers of partnered brands can use the platform to buy, sell & swap merchandise.
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Why do retailers use SwapRetail?

Fulfill special orders, turn inventory faster, eliminate the sale rack and improve their sell-through.
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Why do brands use SwapRetail?

With SwapRetail, Brands are able to outsource swaps and improve their sell-though within independent retailers.
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How much does it cost for retailers to use?

There is no cost for retailers to join, list, request, browse or sell. 5% fee for approved swaps, 10% fee for approved purchases.
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Who can see my listings?

Authorized retailers of the same brand can see your listings, however your store's identity remains anonymous.
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Is there anything I cannot list on SwapRetail?

You can only list products of SwapRetail's affiliated brands. SwapRetail is also not a platform for defective or damaged merchandise.
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How can I get more of my brands on SwapRetail?

If you have a brand that you’d like to suggest, log into SwapRetail and go to Brands > Add Brands.
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Who came up with this amazing idea?

She's a past wholesaler, current retailer, people connector and lover of possibilities!
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Return Authorizations (RA's)

Penalties for invalid RA's

If your RA is found to be invalid, you will incur a $45 administrative fee and no further action will be taken.
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Compensation for approved RA's

For missing units, you'll be paid out immediately. For damages or erroneous units, you'll be paid out once the merchandise is returned.
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How to assure RA's are not in your future!

Follow these tips to make sure your merchandise stays on the "up and up!"
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Merchandise acceptable to RA

Under these circumstances, you can request an RA.
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How to request an RA

Here are the easy steps to requesting an RA on SwapRetail
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Time period to request an RA

You have 48 hours after your order has been delivered to request an RA.
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Outgoing Sale - Discovering an error or damage

What to do if you discover an error or damage on your merchandise on your outgoing sale order.
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Outgoing Swap - Discovering an error or damage

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Penalties for shipping out damaged, erroneous or missing units

Here is what you will be charged if an RA is requested for your outgoing shipment and you are found at fault.
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Written by Melodie van der Baan
Updated over a week ago