Help & FAQ

From shipping to RA's, technical support and payments; find the answers to all your SwapRetail questions here!

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Written by Support Team
General Questions

Who is authorized to use SwapRetail?

SwapRetail is available for authorized retailers in the contemporary, bridge and designer fashion markets, currently.
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Written by Support Team
Updated over a week ago

How is SwapRetail authorized to do what it does?

SwapRetail works with brands, first and foremost. Only retailers of partnered brands can use the platform to buy, sell & swap merchandise.
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Written by Support Team
Updated over a week ago

Why do retailers use SwapRetail?

Fulfill special orders, turn inventory faster, eliminate the sale rack and improve their sell-through.
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Updated over a week ago

Why do brands use SwapRetail?

With SwapRetail, Brands are able to outsource swaps and improve their sell-though within independent retailers.
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Written by Support Team
Updated over a week ago

How much does it cost for retailers to use?

There is no cost for retailers to join, list, request, browse or sell. 5% fee for approved swaps, 10% fee for approved purchases.
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Updated over a week ago

Who can see my listings?

Authorized retailers of the same brand can see your listings, however your store's identity remains anonymous.
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Written by Support Team
Updated over a week ago

Is there anything I cannot list on SwapRetail?

You can only list products of SwapRetail's affiliated brands. SwapRetail is also not a platform for defective or damaged merchandise.
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Written by Support Team
Updated over a week ago

How can I get more of my brands on SwapRetail?

If you have a brand that you’d like to suggest, log into SwapRetail and go to Brands > Add Brands.
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Written by Support Team
Updated over a week ago

Who came up with this amazing idea?

She's a past wholesaler, current retailer, people connector and lover of possibilities!
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Written by Support Team
Updated over a week ago