What is changing?
Currently, you would receive an invoice via email and a physical copy with your goods. As of the 1st of June, you will receive an invoice via your nominated email address/s AND a physical delivery docket with no pricing will be sent with your order.
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​Why the change?

What do I need to do?
All you need to do is make sure SWD have your preferred email on file by updating your contact information in the SWD trade account portal or contact your SWD customer service team for assistance.
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​What email address will my invoices be sent to?
Your invoices will be automatically sent to the email address that SWD have on file. We will send an email to all email address that we have on file clarifying that this is the email that will receive invoices for your account. Note well if you do not get this email, if this is not where you want your invoices to go or you are unsure what email we have, please check your online account settings, or contact your SWD customer service team for assistance.
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​What if I want my invoices to go directly to my bookkeeper/accountant?
On the SWD trade portal, you have the ability to send invoices/statements directly to any preferred email address. You can keep your website login email address and your Sales & Marketing email address separate so that your accountant will only receive emails that are relevant to your account with SWD.
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​How does this change improve Dropshipping?
When utilising the dropshipping service offered by SWD, it is important that your customer does not receive your invoice. With this change, your customer will only receive a delivery docket detailing what they have received and the quantity. All pricing is excluded from this document.
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​How can I set up Dropshipping with SWD?
To start dropshipping out of SWD facilities, please visit partbot.com.au or chat with your customer service team today for more information.

Thanks for your ongoing support.