Our Delivery Guarantee | Have Piece of Mind 🍰
Everything is baked fresh when you order it. Since we hand deliver, we ensure it will arrive in perfect condition. Our trusted team of drivers meet you at your door with a smile. Your sweets will be ready to enjoy, no thawing required. We're committed to sweet satisfaction and on-time arrival.
For The Best Experience 😁
We strive to keep this service available to many while keeping costs as low as possible, and often free.
Please read through our terms before deciding what's best for you.
Local Delivery | Here's what you should know
Find out if a delivery or pickup is best for you. For the best experience, here is what to expect.
Can I choose when I want my order delivered? 🗓
Yes, select the date you would like, and select a time that's best for you.
Delivery Arrival Times 🕒
Select the best delivery time for you at checkout.
8:00 AM - 11:00 AM
9:00 AM - 12:00 PM
10:00 AM - 1:00 PM
11:00 AM - 2:00 PM
12:00 PM - 3:00 PM
1:00 PM - 4:00 PM
2:00 PM - 5:00 PM
3:00 PM - 6:00 PM
4:00 PM - 7:00 PM (weekdays only)
*Free Delivery - Arrival between 8:00 AM - 5:00 PM.
*Standard rates apply. Your driver may show up at anytime during the time slot.
Super Rush: 1 or 2-hour time slots. Rush surcharges will apply. Limited availability. Please contact us after your purchase to upgrade.
Request a specific time 🤔
Like UPS, our drivers are unable to offer exact arrival times. To keep service costs low and often free for our customers, we will can only honor the offered delivery windows.
Can I track my delivery? 🎁
Tracking - You'll receive these notifications by text 💬
The driver is en route to you
Arrived at your location
Delivery status and receiver
Do you call the recipient? 📞
They will be notified by text message upon our arrival. We send a simple text stating that a Sweet E's delivery driver has arrived at (address) with a package for (name), and to please meet us at the door to receive it. That's it.
I need my order at a specific time.😅
Please pick up your cake from the bakery, or arrange a courier service to pick up your cake. Feel free to have your order arrive a day earlier.
Do you call ahead of arrival? 📞
You will receive text and email notifications when the driver is on the way.
Does someone need to be home? 🏠
It's highly recommended. Leaving goodies unattended subjects them to heat, or worse, a sweet tooth bandit. Delicate cakes and sweets are not meant to be left outside.
What if no one is home? 🏃♂️
Packages will be left at your doorstep, if possible. If we are unable to access an apartment or gated home, the package will be returned to the shop for pickup the next day.
I missed the delivery, can you come back? 😓
Unfortunately, no. To provide the best service, our drivers will maintain their route to ensure other recipients get their packages on time.
Re-Delivery Service 🚗
It's available for the next day and subject to additional service fees. We understand that it's disappointing when things don't go as planned. We'll always try our best to help. Re-delivery on the same day is not always available.
Can you delivery to a hotel or restaurant?🏢
Yes, please be sure to have your reservations in the same name as your order, or let us know if otherwise. Many establishments will not accept deliveries if you do not have a reservation. For best results, please let them know ahead of time to expect our arrival. It's important they know to keep your cake refrigerated until 2 hours prior to serving.
Where do you deliver? 📍
Cakes, cupcakes and other delicate sweets are only available for local delivery in the Greater Los Angeles area.
Can you cancel and refund my order? ❌
Due to the nature of our business, we do not accept order cancelations. In some cases, it may be possible to delay or change the date. We can not take responsibility for undeliverable packages due to incorrect or incomplete addresses or if the recipient was not available to receive the package. For apartments or gated communities, we'll do our best to gain access to deliver directly to your door.
Our small team of bakers, artists, and designers work hard to make beautiful and delicious desserts special for you. With that in mind, please note that sales are final. Refunds are not available at any time. Store credit in the form of a gift card may be made available if you are unhappy with your purchase.
Still have questions?
Chat with a design specialist today! We're standing by to help.