Refund policy for kits
We do not offer refunds on Test and Collection Kits once shipped. Please contact our customer experience team in the event of a device malfunction or delayed/missing shipments at 1-888-966-6531.
Cancellation policy for clinic appointments
There is a $10 cancellation fee for clinic appointments. If you cancel at least 24 hours in advance, we will refund you the total cost of the appointment minus the cancellation fee. For cancellations within 24 hours of your appointment, we will refund 50% of the appointment cost minus the cancellation fee. Cancellations within 1 hour of the appointment do not qualify for a refund.