The Switch prides itself in providing a home to like-minded young professionals, students, creatives, life learners and entrepreneurs. We are however very aware sometimes living with others can get challenging.
Everybody who lives at The Switch has read and have agreed to the Community Etiquette guidelines at the time of signing their accommodation agreement. These guidelines cover topics such as noise, hygiene and cleanliness, guests and visitors. They are the key to living together in a harmonious community.
If you are experiencing an issue with someone who lives at The Switch and it is clear they are not following the community guidelines then we are here to help you.
In most situations, we find if you raise the issue with the person/s then this will usually stop most issues continuing. As a first step, we always encourage you to try and solve the issue yourself, if it is safe to do so.
If discussing the issue with the other person has not helped, we can assist by connecting (via email or chat) with everyone involved and understanding the situation in more detail. Once we see what the situation is about we can help you work out a way forward. For us to continue with this step we require you to write a detailed description of the issue, including:
Who - Who is involved. Do they live here? Do you know their room number? Do you have their name?
What - What are you experiencing? How is it an issue for you? Are they not adhering to the community etiquette guidelines? Have you taken any steps to resolve the issue yourself?
When - Times and dates. Has it happened more than once?
Where -Where is it happening?
Why - Would there be any reasons?
How - How are they doing it i.e. Using a speaker to make noise?
Once we have these details, a team member will make contact with you within 48 hours. If the issue needs to be addressed immediately i.e. you can not sleep because the music is too loud, we encourage you to call the property on call phone number and a staff member will come and assist you. Please note: the staff member will do what they can to resolve the immediate issue (i.e. get the music turned down) but the overall situation will be handled during business hours only.
Your safety is always the highest priority. If you do not feel safe handling the situation, please let a team member know.
Let us know if this article was helpful.