Android 11
Settings > Apps > Swoo > Battery > Battery optimization > All > Swoo – don’t optimize.
Settings > Apps > (⁝) menu > Special Access > Optimize battery usage > All > disable Swoo
Check lists of sleeping apps, unused apps, deep sleeping apps (Battery > Background usage limits).
Make sure Put unused apps to sleep is disabled. Otherwise, Samsung will put Swoo back to sleep after a few days even if you have woken it up manually
Android 9 and 10
Phone settings > Device care > Tap on the Battery item > (⁝) 3-dot menu > Settings > remove Swoo from the lists in Put unused apps to sleep and Auto-disable unused apps
Phone settings > Apps > Swoo > Battery > check that Background restriction state as App can use battery in background
Phone settings > Device care > Battery > (⁝) 3-dot menu > Settings > disable all toggles (except Notifications) > tap Sleeping apps > Wake up Swoo using the trashcan icon
On some phones, the layout may differ:
Phone settings > Device care > Battery > App power management > disable the option Put unused apps to Sleep > remove Swoo from the lists in Sleeping apps and Deep sleeping apps > add Swoo to the list in Apps that won't be put to sleep
Make sure Put unused apps to sleep and Auto-disable unused apps is disabled. Otherwise, Samsung will put Swoo back to sleep after a few days even if you have woken it up manually
Android 8
Settings > Device maintenance > Battery > remove Swoo from the Sleeping apps list and add to Unmonitored apps list
If you have a different device and you need help, reach our support team any way you like and describe your issue in detail:
in-app chat (the "Chat" tab in the bottom navigation bar),
in-app contact form ("Menu" → "Contact us by email").