Device Settings > Advanced Settings > Battery manager > Power plan set to Performance
Device Settings > Advanced Settings > Battery Manager > Protected apps > check Swoo as Protected
Enable Device Settings > Apps > Swoo > Battery > Power-intensive prompt and Keep running after screen off
If you have a different device and you need help, reach our support team any way you like and describe your issue in detail:
in-app chat (the "Chat" tab in the bottom navigation bar)
in-app contact form ("Menu" → "Contact us by email")