Find a lower price? Still want to book with Swoop? Let us match it.

Our Price Match Guarantee applies to every trip sold on Swoop. 

Here's how it works: 

If you find a lower price on a guaranteed booking for the same itinerary, we'll match it and refund 100% of the difference. Just email us at info@swoopapp.com or chat with us using the live chat feature on our website at least 7-days prior to your trip date to let us know of the lower price, then send us the written price quote and we'll take it from there.

How do I qualify?

The Price Match Guarantee applies to the final (post-discount) total cost of your trip, inclusive of all taxes, fees, and gratuity. We will honor the guarantee any time up to and including the date that is 7 days prior to your trip date. If you submit a lower price to us after the Submission Deadline, we are not obligated to match the lower price. This guarantee does not apply to past trips that you’ve booked with us, or cancelled bookings.

To qualify for the Price Match Guarantee, the lower price must be available to the general public without the use of coupon promotions, membership, loyalty and/or rewards points. The lower price must be quoted in U.S. dollars and must be inclusive of all taxes, fees, and gratuity equivalent to the gratuity automatically applied to Swoop trips. 

To qualify for the Price Match Guarantee, the payment and cancellation policies of the operator offering the lower price must be equivalent to our policies, as determined by us in our discretion. Further, the lower price itinerary must be an exact match to the trip you booked including date(s), time(s), mileage, itinerary (origin, destination, stops), vehicle type, number of vehicles and passenger count. The operator providing the service at such lower price must be U.S. Department of Transportation (DOT) certified, fully insured and licensed to perform transportation identified in the itinerary booked.

We accept lower price quote submissions on or before the Submission Deadline. The lower price quote may be in writing on the operator’s letterhead, and include the full itinerary, payment method, cancellation policy, and price details, or may be in the form of an online quote. Online quote submissions require a screenshot of the price quote, showing the full itinerary and price, and a valid URL that enables us to check on the operator’s policies, including payment methods and cancellation policies. All quotes must be on available/confirmable vehicles (quotes for waitlists, requests, and/or pending 3rd party fulfillments do not qualify for this guarantee), and must be dated within 48-hours of the date you submit the quote to us.

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