Although rare, cleaning fees do happen. At Swoop, we encourage our riders to have fun, but be safe and responsible at the same time. However, we understand things happen from time to time.
The cleaning fee ranges from $250 - $650 depending on factors around the type of vehicle, how signifcant the damage is, and whether the vehicle will be out of commission based on how much cleaning is required.
Swoop will present the damages and the total amount in an email directly to the user. If you feel that there has been a mistake (e.g. there was no mess to clean), then feel free to submit reply to the email with your justification and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.