Dispatcher Training

Rachel avatar
12 articles in this collection
Written by Rachel

SOP Dispatcher Training Master

Swoop Dispatch Training will be a guide for your dispatchers who will use the desktop site of Swoop. We will cover job creation & management
Rachel avatar
Written by Rachel
Updated over a week ago

Logging In & Dashboard Overview - Dispatcher Training 1.1

We will cover logging into the Swoop online dashboard and provide a general dashboard overview.
Rachel avatar
Written by Rachel
Updated over a week ago

Creating A Job - Dispatcher Training 1.2

We will cover how to create a job in the dashboard.
Rachel avatar
Written by Rachel
Updated over a week ago

Assigning a Driver - Dispatcher Training 1.3

We will cover how to assign a driver and send them all the information to the mobile application
Rachel avatar
Written by Rachel
Updated over a week ago

Job Status Monitoring - Dispatcher Training 1.4

After you have assigned a job to your driver, you will be able to monitor the status as he progresses along.
Rachel avatar
Written by Rachel
Updated over a week ago

Edit Job Info & Done Tab - Dispatcher Training 1.5

You will learn how to edit and update job information if needed, and how to access the Done tab, which are all jobs that have been completed
Rachel avatar
Written by Rachel
Updated over a week ago

Reassign Driver - Dispatcher Training 1.6

We will cover how to reassign or re-dispatch a driver.
Rachel avatar
Written by Rachel
Updated over a week ago

Fleet View - Dispatcher Training 1.7

We will cover how to access the Fleet map view and its features.
Rachel avatar
Written by Rachel
Updated over a week ago

Adding Storage to a Ticket - Dispatcher Training 1.8

Swoop has a powerful system to track of vehicles in your yard. Storage, auto calculation in invoices, release functionality, and tow outs.
Rachel avatar
Written by Rachel
Updated over a week ago

Add Vehicles to Storage - Dispatcher Training 1.9

Swoop's powerful system tracks vehicles in your yard. This covers storage, auto-calculating invoices, release functionality, and tow outs.
Rachel avatar
Written by Rachel
Updated over a week ago

Releasing a Vehicle From Storage - Dispatcher Training 1.10

We will cover how to release a vehicle from your storage tab and its workflow.
Rachel avatar
Written by Rachel
Updated over a week ago

Towing a Vehicle Out of Storage - Dispatcher Training 1.11

How to tow a vehicle out of your storage tab. Our system will create a new ticket that can be dispatched to a driver for the tow-out service
Rachel avatar
Written by Rachel
Updated over a week ago