You can update these in the Call Status menu in the Reference Library 

  • Tap the 21 icon
  • Tap Setup
  • Tap Reference Library
  • Now choose Customer Service
  • Now choose Call Status

*Note:  If "Completed"  or any other status is missing from the Timecard Dropdown status in SWRemote, it is most likely inactive and will need to be set to active within the Reference Library.

  • The Final Steps to make these changes appear in SWRemote & then on the Devices are found by clicking HERE

If you require further assistance on this topic, please reach out to SuccessWare21’s support team - 


Phone: 888-251-2779

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