Guests
Learn how to experience the new era of renting your ideal car. At your door, without the rental counter and paperwork.
65 articles
How to find your booking in the Sync app as a renter.
Messages to the Host
How to Check-in
How to Check-out
Adding “Extras” to a Reservation
Permitted Driving Distance on a Booking
Can I drive the car to small trip abroad?
Car Sharing Agreement | Guests
What does the insurance cover when you rent on Sync?
Vehicle Pickup and Return
What can an additional driver do on a Sync trip
My booking wasn't confirmed — why and what to do
Your host isn't responding to your messages: what to do
Booking Pricing
Payment for Your Booking
How We Calculate Your Charge if Your Booking Exceeds the Exact 24-Hour Period
Verify or Update Your Payment Card
Viewing Your Booking Receipt
Grey Market Transactions Policy
Requesting a Refund from Your Host
Disputing a Charge from Your Host
Payment for Parking
When will my refund appear in my account?
Trust and Safety Issues
Policy Violations
Multiple or Linked Accounts
Change Email Address
Change Phone Number
View Message History with Customer Support
Fraud Prevention and Reporting
Closing your account
Acceptance / Rejection of text messages
Passwords and Passcodes | Guests
Fraud Prevention and Reporting
How to Verify Your Identity as an Additional Driver