Refunding, revising, or reversing a payment request
It's much less of a headache to fix a payment request in SynchPay than if you had used a credit card. More importantly, there's no cost. When we say revise, we mean changing the payment amount without refunding the whole transaction.
Revise a payment
Go to the "Payment Requests" tab of the dashboard.
Find the transaction that you want to refund (you can sort and filter).
Enter the amount you would like to refund the user in the Amount field.
For instance, if the user paid $175 but their total should have been $125, you would enter $50 to refund them $50.
Complete the "description" field for your internal records. This is not currently sent to the user.
We strongly suggest adding an updated receipt for your and your user's records.
Click Submit.
The user will then receive a notification in the app and via email or text.
Be sure that you entered the change, not the new desired payment amount.
Refund a payment
Follow the steps above, but enter the entire amount. Again, we strongly recommend providing an updated receipt or some sort of documentation.