Roleplay Sessions are interactive practice environments where your team has live conversations with AI avatars to practice real skills and get automated feedback. Learners practice things like closing a sale, handling objections, or delivering feedback.

A Session combines a short teaching video, a live roleplay with an AI persona, and automated feedback that scores how the learner performed. Learners can retake a Session as many times as they want, and managers can track progress and see where coaching is needed.

A Roleplay Session has three parts that work together as one experience. Each part uses a different scene type, and the three run in sequence.

Scripted scenes teach the skill and show what good looks like. An instructor or AI avatar demonstrates the technique using concrete examples. Scripted scenes run 2–5 minutes and set up the scenario the learner will practice.

The roleplay scene is where the practice happens. The learner has a real-time conversation with an AI avatar who plays a specific role — a customer, prospect, manager, or peer — and responds to what the learner says. The AI poses realistic objections and follows a scenario you define. The learner gets one chance per attempt, and the conversation is scored on the skills you set up.

The feedback scene appears after the roleplay scene ends. The AI coach walks the learner through what they did well and where they can improve, and shows scores for each skill. Learners see their attempt score, a transcript of the conversation, and detailed feedback on how they performed against each skill criteria.

Roleplay Sessions support three types of user, and each one works with the product in a different way.

Roleplay Sessions generate a score for every skill you want to assess. You can measure skills such as objection handling, active listening, discovery questions, and closing technique — whatever matters for your training. Scores are based on what the learner actually said, not on a checkbox list.

Learners can see their score and their improvement over repeated attempts. Managers see aggregate data: which teams are progressing fastest, which skills are improving, what the pass rate is, and how many attempts it takes to reach passing.

Learners can replay their conversation with a synced transcript, jump to specific moments, and hear the audio recording. This lets learners review their own recording to self-coach. The score reflects what the learner said.

Roleplay Sessions fit a range of training programs. Here are four common use cases.