Survey Sessions replace a static form with a real, spoken conversation. An Avatar asks your questions, follows up on what someone says, and hands you back structured insight at the scale of a form, but with the depth of an interview.
Use cases
Use Survey Sessions for:
Employee feedback: onboarding check-ins, exit interviews, skip-levels, the "why" behind a pulse score
Customer insight: churn and win-loss interviews, product feedback, satisfaction deep-dives
Lead qualification: a real qualifying conversation with an inbound lead the moment they raise their hand
How it works
Survey Sessions work in four steps:
Set a study goal and add your questions.
Choose how deep the Avatar should probe on each question: None, Light, Moderate, or Deep.
Send the session to your participants.
Review results in a response table, or read an AI-generated report that summarizes themes and sentiment across every response.
✍️ Survey Session usage is metered in platform credits, not seats. One response uses 350 credits, and every plan also includes 3 free responses a month, separate from credits.
📚 To learn more, check out How do I create a Survey Session? and How do I view Survey Session results?.
✍️ Survey Sessions do not anonymize responses. By default, respondents do not have to provide an email address or sign in, but each response includes an audio recording, and respondents may state their name or other personal details themselves. You can also require respondents to provide an email address or sign in with SSO.