If the Synthetix app isn’t loading, or you only see a blank screen, don’t worry this is usually caused by a browser or cache issue.
Common Causes
Outdated browser version.
Corrupted cache or cookies.
Browser extensions (like adblockers) interfering.
Internet connection issues.
Temporary outage on our side.
Steps to Fix
Refresh the page
Sometimes a simple refresh is enough.
Clear cache & cookies
In your browser settings, clear browsing data and reload the page.
Disable extensions
Turn off adblockers, privacy extensions, or VPNs that may block connections.
Try another browser
Chrome or Brave usually work best. Safari often causes issues.
Check your internet connection
Make sure your connection is stable.
Still Not Working?
If you’ve tried the steps above and the site still doesn’t load, contact support and share:
Your browser version.
Whether you tried another browser/device.
Any error messages you see in your wallet or console.
👉 Still stuck? Click the chat icon in the bottom-right corner to get in touch with a support agent.