If your wallet balance or staked amount isn’t appearing in the Synthetix app, it’s possibly a small connection issue.
Common Causes
Wallet not connected properly.
Wrong Wallet connected.
Wrong network selected in your wallet.
Delay in refreshing data from the blockchain.
Browser extensions or cache blocking the app.
Steps to Fix
Disconnect your wallet
Reconnect your wallet
Double check you are using the correct wallet.
Check your network
Make sure your wallet is set to Ethereum Mainnet.
Refresh the page
A quick reload often updates balances correctly.
Clear cache or try another browser
Clear your browser cache/cookies.
If the issue continues, try Chrome or Brave.
Check on a block explorer
Search your wallet address on Etherscan.
If your tokens show there, your wallet is fine, it’s just a display issue in the app.
Still Not Working?
If your balance isn’t showing anywhere (including Etherscan), check:
Did you send tokens to the correct address?
Are the tokens supported on Synthetix?
👉 Still stuck? Click the chat icon in the bottom-right corner to get in touch with a support agent.