If you see a "Signature request failed" error, your wallet wasn’t able to sign the message or transaction. This usually happens because the wallet is locked, on the wrong network, or interrupted by another extension.

Common Causes

Wallet locked or inactive.
Wrong network selected.
Hardware wallet not connected or app not open.
Conflicting browser extensions blocking the request.

Steps to Fix

Unlock your wallet
- Open your wallet (e.g. Metamask) and enter your password.
Check the network
- Make sure your wallet is set to Ethereum Mainnet.
Retry the request
- Close the popup and try the action again.
If using a hardware wallet
- Make sure your Ledger or Trezor is plugged in, unlocked, and the Ethereum app is open.
Disable conflicting extensions
- Adblockers, privacy tools, or multiple wallet extensions may cause issues. Try turning them off temporarily.

Still Not Working?

Disconnect and reconnect your wallet.
Restart your browser or device.

👉 Still stuck? Click the chat icon in the bottom-right corner to get in touch with a support agent.