Why has Tabeo Plans set up a direct debit on my account?
If you've had a direct debit set up from 'Tabeo Plans', it will be because your dental practice is migrating their healthcare plans to Tabeo. We'll have contacted you by email or post 6-8 weeks in advance to notify you of this, but we understand any change on your bank statement can be concerning, so please feel free to reach out to your practice directly or call us on +44 20 4600 3997 to confirm.
Who are Tabeo?
Tabeo is a leading provider of software and payments services for private healthcare providers in the UK. Tabeo’s platform is used by over 5,000 dental practices. You can find more information about us on our website. Tabeo provides your online account to let you see and manage your Plan membership.
Are my regular payments changing?
Unless we have told you otherwise, you’ll continue to pay the same amount as you do today each month/year. Payments will continue to be taken from your account on the same payment day.
Are my Plan benefits changing?
No, you will continue to have the same benefits to treatments under your plan as you do today. You can find the updated terms and conditions of your Plan here.
Is my previous provider still involved with my Plan?
No, Stripe will take over the administration of your direct debit payments under your Plan from the previous administrator. This means any agreement you may have had with them and any services they provide will end once the switch has taken place. From then, your practice, Stripe and Tabeo will continue providing your Plan under the same terms.
I had insurance, discretionary cover, or implant cover along with my Plan. What happens with that?
You’ll be covered by your previous administrator’s policy until the switch takes place. After then, it will be cancelled in accordance with its terms and you will no longer be charged or covered by it. If you want to make a claim, we recommend you contact your previous provider to do so before the switch takes place.
If your Plan includes additional cover, you will be enrolled in Tabeo’s Discretionary Cover Scheme. This is a wholly-discretionary scheme and not an insurance product. You can read the full scheme policy here or read a summary here. There are no standalone charges for you under this scheme.
What happens to my existing Direct Debit mandate?
Stripe will be the payment processor for your Direct Debits. Once the switch has taken place, Stripe will be responsible for all Direct Debit collections. Read their privacy notice here. You can see and manage your membership on Tabeo’s app.
There’s no action required from you to continue paying by Direct Debit, and the change will not affect the service you receive in any way. The only change you will notice is that Stripe re Dental Plan will appear on your bank statement instead of the previous administrator. All your payments will continue to be fully protected by the Direct Debit Guarantee.
There is no need for you to complete a new Direct Debit Instruction, as details of the change will have been supplied to your bank, which may also notify you, independently. Additionally, you may also see a comment on your Bank statement advising you of the final payment under the old name details and the first payment under the new name/details. You will continue to enjoy the full benefits of the Direct Debit Guarantee, as detailed below.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit Stripe Payments UK Ltd will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Stripe Payments UK Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by Stripe Payments UK Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when Stripe Payments UK Ltd asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Is anything changing with my Direct Debit terms?
Once your Direct Debit has moved to Stripe, if you fail to make a monthly payment on the normal monthly payment date, your Plan will be suspended. This means you won’t be able to access the benefits included in your Plan from the date your payment failed. Once you have repaid all outstanding amounts, your Plan will resume. Tabeo keep your practice informed about the status of your payments. More information is in the updated terms and conditions of your Plan here.
How can I manage my Plan?
You can login to your account at app.tabeo.co.uk/login, or reach out to us to set up an account. Your online account will allow you to view your Plan details, including its price, benefits and exclusions. There’s no fee or costs for accessing this service.
Where can I find the terms and conditions of my Plan?
You can view the Terms and Conditions of your Plan here.
How can I contact Tabeo?
If you’re unhappy with any aspect of your Goods/Services included in or provided under your Plan, you should contact your practice directly and follow their complaints procedure.
If your complaint relates to the administration services provided by your previous Plans administrator, you should contact them directly. For anything else, you can reach Tabeo by email on plan.member@tabeo.co.uk.